CTR Secure Services
Physical Security Operations Centre (PSOC)
The PSOC utilizes advanced technology to monitor over 27,000 assets and locations for clients. Trust us for unparalleled security and peace of mind.
CTR Secure Services
Redefining Security through Intelligence
A well-designed and fully operational PSOC serves as our nerve centre, providing real-time monitoring, analysis, and incident response capabilities
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Our Physical Security Operations Centre (PSOC) was built in 2022 and is at the centre of our operational services, this hub is one of the leading monitoring and command centres in the UK and Europe. The PSOC has a number of functions all centred around protecting people, assets and locations, supported by a range of intelligence based physical security services.

 

Physical Security Operations Centre (PSOC)

CTR PSOC Services

CTR Physical Security Operations Centre (PSOC) was designed with security in mind and meets the Remote Video Receiving Centre (RVRC) standards. At the heart of CTR operations, our purpose built PSOC enables CTR to provide a cost-efficient service delivery to all our existing and new clients through predictive intelligence, real-time monitoring, analysis, and incident response capabilities, so that we can protect assets, mitigate risks, and respond effectively to security incidents.

Today, our testimonials and feedback from our extensive experience speak for itself.

Physical Security operations Centre Why You Need CCTV Monitoring

Categories

PSOC Services Categories

The PSOC converged approach enables the following services that can all operate independently or integrated to allow a full end to end service delivery. Our trained and experienced team will provide you and your organisation with an unparalleled service:

CTR SOC & PSOC Services
Our PSOC (SOC) is at the heart of CTR operations as it converges the technical and physical aspects of our security & investigation solutions:
Security Vulnerability Assessment
CTR has pioneered a system to rapidly assess your security vulnerabilities through our designed and copyright MSSTA:
CTR Predictive Intelligence Cell
Security predictive intelligence is a powerful tool for organizations looking to enhance their security efforts and protect against potential threats:
CTR Open-Source Intelligence
OSINT is the collection and analysis of data gathered from open sources to produce actionable intelligence:
CTR CCTV Monitoring
CTR has a purpose built modern Remote Video Receiving Centre (RVRC) known by many clients as the Physical Security Operations Centre (PSOC). Our ergonomic monitoring centre is 24/7 and 365 days manned, by our SIA Licensed operative:

A Message From The MD

PSOC Spotlight

“CTR provides a unique and modern approach to security and investigations, which we provide through our purpose built (2022) Physical Security Operations Centre (PSOC). Our team is dedicated to ensuring the safety of your employees, protection of your assets and ultimately developing long term commitments with our clients”

Luke Bracey 

PSOC Services Related Questions

Here are some basic questions and answers to our Physical Security Operations Centre (PSOC) that may be of interest:

The PSOC (Physical Security Operations Centre) is manned 24 hours per day, providing diligent oversight of a range of critical activities. This includes ongoing monitoring of CCTV systems for both overt and covert assets, as well as regular health and safety check calls. The PSOC team also stays attuned to intelligence channels, ensuring that all potential threats are identified and addressed in a timely and efficient manner.

So, rest assured that when you choose our security solutions, you're getting not only cutting-edge technology and tactics, but also a team of expertly trained professionals whose knowledge and expertise is second to none.

Physical Security Operations Centre (PSOC)

Understanding CTR Physical Security Operations Centre

In a rapidly evolving security landscape, organizations across the United Kingdom are prioritizing the establishment of sophisticated Physical Security Operations Centres (SOCs) to protect assets, mitigate risks, and respond effectively to security incidents. A well-designed and fully operational SOC serves as the nerve centre of an organization’s security infrastructure, providing real-time monitoring, analysis, and incident response capabilities. CTR Secure Services PSOC provides the following critical key components that contribute to our successful Physical Security Operations Centre in the UK.

Comprehensive Security Monitoring Infrastructure

A foundational element of a successful Physical Security Operations Centre is a comprehensive security CCTV monitoring infrastructure that encompasses a wide range of technologies and tools. Video surveillance systems, access control systems, intrusion detection systems, and fire alarm systems are essential components that provide real-time visibility into physical security threats and vulnerabilities.

Integrating these disparate systems into a unified monitoring platform enables security operators to correlate data, detect anomalies, and respond promptly to security incidents. Leveraging advanced analytics, artificial intelligence, and machine learning algorithms can enhance situational awareness and improve the effectiveness of security monitoring operations.

Trained and Skilled Security Personnel

The effectiveness of a Physical Security Operations Centre is heavily dependent on the quality and expertise of its security personnel. Trained security operators, analysts, and incident responders play a critical role in monitoring security alerts, conducting investigations, and coordinating emergency responses.

Investing in continuous training programs, certifications, and skill development initiatives for security personnel is vital to keeping pace with evolving security threats and technologies. Collaboration with industry organizations, government agencies, and academic institutions can provide valuable resources and knowledge sharing opportunities to enhance the capabilities of SOC teams.

Proactive Threat Intelligence and Risk Assessment

A proactive approach to threat intelligence and risk assessment is essential for a robust Physical Security Operations Centre. Monitoring emerging threats, vulnerabilities, and trends in the security landscape enables organizations to anticipate potential risks (predictive Intelligence Cell), prioritize mitigation efforts, and implement proactive security measures.

Engaging with threat intelligence providers, industry forums, and information sharing networks can enhance the visibility of security threats and inform decision-making processes within the SOC. Conducting regular risk assessments, security audits, and penetration tests helps identify weaknesses in security controls and strengthen the overall security posture of the organization.

Incident Response and Crisis Management Protocols

Effective incident response and crisis management protocols are critical components of a well-functioning Physical Security Operations Centre. Establishing clear escalation procedures, communication channels, and response workflows enables security teams to react swiftly to security incidents, minimize disruptions, and ensure the continuity of operations.

Developing incident response playbooks, emergency response plans, and business continuity strategies can streamline response efforts and mitigate the impact of security incidents on the organization. Conducting regular drills, tabletop exercises, and post-incident reviews helps refine response procedures and enhance the resilience of the SOC team.

Collaborative Partnerships and Stakeholder Engagement

Collaborative partnerships and stakeholder engagement are key pillars of a successful Physical Security Operations Centre in the UK. Building relationships with internal departments, external vendors, law enforcement agencies, and regulatory bodies fosters information sharing, threat intelligence collaboration, and coordinated response efforts.

Establishing a Security Operations Centre as a Service (SOCaaS) model or partnering with Managed Security Service Providers (MSSPs) can augment the capabilities of the SOC and provide additional resources during peak demand periods or specialized security incidents. Engaging with industry associations, professional networks, and government agencies can expand the reach and influence of the SOC within the broader security community.

Continuous Improvement and Innovation

Continuous improvement and innovation are essential principles that drive the evolution of a Physical Security Operations Centre. Embracing new technologies, best practices, and industry standards can enhance the effectiveness, efficiency, and agility of the SOC in adapting to changing security threats and requirements.

Implementing a culture of innovation, experimentation, and knowledge sharing within the SOC team encourages creativity, collaboration, and professional growth among security personnel. Monitoring key performance indicators, benchmarking against industry peers, and conducting regular assessments can identify areas for improvement and guide strategic investments in security capabilities.

Conclusion

In conclusion, the successful operation of our Physical Security Operations Centre in the UK requires a multifaceted approach that integrates people, processes, technologies, and partnerships to deliver comprehensive security monitoring, incident response, and risk management services. By implementing best practices in security monitoring infrastructure, training and skills development, threat intelligence and risk assessment, incident response and crisis management, collaborative partnerships, and continuous improvement, organizations can establish a resilient and effective SOC that safeguards assets, enhances security posture, and ensures business continuity in the face of evolving security threats and challenges.

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Operational & experienced members of Staff

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Functional and manager supported team shifts

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Average check calls and welfare check messages per month

0 /7 - 365

Nationwide Protection Operative Availability

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By understanding the threats, we can tailor a unique solution to protect our clients. With the advancements of technology and a leading operations centre, then we are best placed to provide an effective protective strategy for any type of client. This includes advanced SMART CCTV monitored through our PSOC, enhanced tracking systems and highly trained security operatives.

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We have many happy clients that employ our intelligence, electronic security and protective services. If you are looking for a strategic, experienced security partner, to minimize your risk exposure. Please contact us for an informal discovery meeting.

CTR Headquarters & PSOC Operations

Security House, Excalibur Road, Gorleston, Norfolk, NR31 7BB United Kingdom

Email

admin@ctrservices.co.uk

Phone

0333 370 4999

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Please include as much information as possible in the message box and if you require a virtual tour of the PSOC, please request a password.

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We are a leading risk management and security support company in the UK, helping organisations of any size safeguard their business, staff, and assets.

We deliver intelligent security services including our flagship services of Close Protection, Asset Protection and Predictive Intelligence based Physical Security Operations Centre (PSOC), that assist clients in achieving business continuity and peace of mind. These services are delivered mainly in the UK although also in Europe and the Middle East using our infrastructure of competent and professional staff. Our belief in professionalism and customer focus is the key to our strength as can be seen by our long-standing client base. The integration of technology designed internally by us, further confirms our place as a leading security provider and our distinctive competence and different approach to the standard security provider.

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